Find out the best carpet cleaning prices in Merton. We provide the most stunning offers.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Complaints Procedure explains how customers of Carpet Cleaning Merton can raise concerns about any aspect of our carpet and upholstery cleaning services, and how we will handle, investigate and resolve those concerns. Our aim is to deal with all complaints fairly, consistently and promptly, while using the feedback to improve our services across the local area we cover.
We are committed to delivering professional and reliable cleaning services. If something goes wrong, we want to know about it so we can put it right. We will always treat complaints seriously, handle them with respect and confidentiality, and do our best to reach a fair outcome for everyone involved.
We will investigate all complaints made in good faith, whether they relate to the quality of cleaning work, punctuality, conduct of cleaning technicians, pricing concerns, or the way our team has communicated with you before, during or after the service.
A complaint is any expression of dissatisfaction about our cleaning services or the way we have handled a booking or enquiry, where you wish us to respond or take corrective action. Examples include:
Unsatisfactory cleaning results on carpets, rugs or upholstery
Damage or suspected damage linked to our work
Missed or significantly late appointments
Unclear or unexpected charges relating to the service
Inappropriate behaviour or attitude of a cleaning operative
Failure to follow agreed instructions for the property or items cleaned
You do not need to use specific wording to make a complaint. If you tell us you are unhappy and expect us to respond, we will treat that as a complaint.
You should raise your complaint as soon as possible after the issue arises, so we can investigate while details are still clear. When contacting us, please provide:
Your full name and address where the service was provided
The date and approximate time of the cleaning visit
A description of the issue and what went wrong
Any supporting information, such as photographs of the affected area or item
If the problem relates to visible cleaning results or possible damage, we may ask you not to attempt any further cleaning or repairs yourself until we have had the opportunity to inspect the issue or review clear photographic evidence.
We aim to acknowledge all complaints promptly. In most cases, you will receive an initial response within a reasonable time from our receiving your complaint, during our normal office hours. This acknowledgement will confirm that we have received your complaint and outline the next steps in our investigation.
We aim to complete our initial investigation and provide a substantive response within a reasonable period, depending on the complexity of the issue, access to the property if required, and whether we need further information from you or the cleaning team involved.
Our investigation may include:
Reviewing your booking details and the services requested
Speaking to the cleaning operatives who attended your property
Reviewing photographs, notes and any relevant job records
Requesting additional information or evidence from you where necessary
Arranging a follow up visit to inspect the affected area or item in person, when appropriate and feasible
We will try to keep you informed during the process, especially if the investigation takes longer than originally expected. Our aim is to reach an outcome that is fair, fact-based and consistent with our service standards and terms of business.
Once our investigation is complete, we will explain our findings and any outcome or remedy we can offer. Depending on the circumstances, possible remedies may include:
Providing advice or clarification where there has been a misunderstanding
Offering to re-clean the affected area or item within a reasonable timeframe
Agreeing an appropriate reduction or partial refund where justified
Offering an alternative practical solution where re-cleaning is not suitable
In rare cases, and where supported by evidence, considering compensation in line with our terms and applicable laws
Any remedy will take into account the condition of the carpets or upholstery before our visit, the age and type of fibres, pre-existing wear, stains or damage, and the realistic capabilities of professional cleaning methods.
If our investigation concludes that the service was delivered with reasonable care and skill, and within the limits of what the materials and existing condition allow, we may decide not to uphold the complaint. Where this happens, we will explain our reasoning clearly. You may still provide further information if you believe something has been overlooked, and we will review it where appropriate.
If you are dissatisfied with the outcome or the way your complaint has been handled, you can ask for it to be reviewed at a higher level within our management team. When requesting escalation, please explain why you disagree with the original decision and include any additional information you would like us to consider.
We will review the case, the steps taken and the decision already made. After this review, we will provide a final response. This internal escalation is designed to ensure your complaint has been considered fairly and thoroughly.
We treat all complaints and feedback as an important part of improving the quality, reliability and safety of our carpet and upholstery cleaning services. Where appropriate, we may use the findings from complaints to:
Update staff training and guidance
Refine our cleaning methods and product selection
Improve communication before and after appointments
Review our internal procedures and checks
By following this Complaints Procedure, Carpet Cleaning Merton aims to resolve issues constructively and maintain the high standards expected by customers throughout the areas we serve.
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